Return & Exchange Policy

Be Smart Mobile Phone Spare Parts

At Be Smart, we are committed to providing high-quality products and reliable service. Please review the following Return & Exchange Policy before placing your order.

1. Return & Exchange Period

Customers may request a return or exchange within 7 days of receiving the order, provided that all applicable conditions below are met.

2. Return & Exchange Conditions

The product must:

Be unused and not installed on a device.
Be free from scratches, cracks, or other damage.
Be returned in its original condition and packaging, including accessories if applicable.
Not have been exposed to water, excessive heat, or attempted repair or modification.
Be accompanied by proof of purchase or the order number.

3. Mobile Phone Spare Parts & Screens

Due to the nature of spare parts, all parts must be tested before installation or removal of any protective film or adhesive.

Be Smart is not responsible for damage caused by:

Incorrect installation.
Use of unsuitable tools during installation.
Cracks, scratches, or damage caused during installation.
Exposure to water or excessive heat.
Incorrect electrical connection or handling.
Attempted repair or modification.

Important: Please fully test the screen or spare part before final installation or removing any protective labels or films.

4. Damaged or Defective Products

If a product arrives damaged or has a manufacturing defect, please contact us as soon as possible and provide clear photos or video showing the product and the issue, along with your order number.

After reviewing the case, the appropriate solution will be determined, which may include replacement or a refund, depending on the circumstances.

5. Incorrect Products

If you receive a product different from the one ordered, please contact us before using or installing the product.

If the mistake is confirmed to be from our side, we will process the appropriate replacement according to the circumstances.

6. Non-Returnable Products

Returns or exchanges cannot be accepted for products that:

Have been installed or used.
Have been cracked or damaged during installation.
Have been exposed to water or excessive heat.
Have been incorrectly connected to electricity.
Have been modified or repaired.
Are missing essential packaging or accessories where this affects the product's resale condition.

7. Shipping Costs

If the return or exchange is due to an error by Be Smart or a defective product, the store will cover the applicable shipping costs.

If the return is requested because the customer changed their mind or for a reason unrelated to a defect or store error, the customer may be responsible for shipping costs, depending on the circumstances.

8. Refunds

Once the returned product is received and inspected and the return conditions are confirmed, the refund process will be initiated according to the payment method and payment provider's procedures.

The time required for the refund to appear in the customer's account may vary depending on the bank or payment provider.